2009/03/29

SaaS Advantages

Our Software As A Service Model allows for quick support, fast delivery of updates, new releases and lower costs.
Some people say thay don't like to have info on a hosted environment.
We say, people have e-mails, ERPs, CRMs and much more sensitive data on hosted environments without a problem. Why not their support tickets? Comments?

New Customer Satisfaction Evaluation Module

New module allows users to evaluate the ticket.
They receive a link by e-mail where they access the three evaluation options available directly.
Charts and Reports are available including a report suggesting tickets that need to be evaluated (For phone evaluation) to achieve an established percentage of evaluated tickets.

2009/03/28

New Blog

Hi this blog intends to provide insight to ITE ItilExpress Service Management Software. The idea is to provide here news, tips, features discussions and other relevant info.