SaaS Advantages

Our Software As A Service Model allows for quick support, fast delivery of updates, new releases and lower costs.

Some people say thay don't like to have info on a hosted environment.

We say, people have e-mails, ERPs, CRMs and much more sensitive data on hosted environments without a problem. Why not their support tickets? Comments?

New Customer Satisfaction Evaluation Module

New module allows users to evaluate the ticket.

They receive a link by e-mail where they access the three evaluation options available directly.

Charts and Reports are available including a report suggesting tickets that need to be evaluated (For phone evaluation) to achieve an established percentage of evaluated tickets.

New Blog

Hi this blog intends to provide insight to ITE ItilExpress Service Management Software. The idea is to provide here news, tips, features discussions and other relevant info.