Achieved ISO/IEC 20000:2005 Certification

Congratulations to our first customer and partner Infrastructure Technology Services who achieved ISO/IEC 20000:2005 certification with the support of ITE ITILExpress.

A.Rywaczuk, Sales Manager of I.T.S., said: "ITE ItilExpress allows us to control and optimize our service to more than 50 customers. We can implement our processes in new customers in a matter of days. It is easy for technicians and keeps control of SLAs and user satisfaction.

RELEASE NOTES – 2009/11/10, ver. 2.4.1

Changes since last version:

-Added HTML support for mail formatting
-Security improvements
-Record Worked time for scheduled opperations
-Support group filter
-Daily due tasks notification
-Report of tickets for each Configuration Item
-Task categorization
-Support for more than one mail address per user

-Minor bug fixes