Changes since the last version 2.0
- Added User Satisfaction Evaluation Module
- Added Alarm system
- New Report options now also including: Evaluations, Evaluation Chart and Service Desks
- Improved the security system to Access pages depending on user role
- New User Roles with distinctive permissions in order to limit access to data
Minor issues/changes:
- Added “Report by Support Group” option inside Incidents Report
- When entering a new ticket via e-mail as a technician, the way that you have to enter the requesting users email changed from /email@domain.com/ to [email@domain.com]
Fixed bugs:
- When the service desk received an e-mail from an unregistered user, the system sent an automatic reply to the sender apart from forwarding the e-mail to the support group. This caused some problems when the sender was Spam. This has been corrected so that only registered users get a confirmation reply that their ticket has been received.
- Minor bug fixes
2009/04/14
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